General terms and conditions

General Terms and Conditions (GTC)

The General Contractual Terms and Conditions (hereafter referred to as the “General Terms and Conditions”) summarize the contractual content for which the Malom Lake Guesthouse (8300 Tapolca, Zrínyi Miklós utca 4), hereinafter referred to as “the Service Provider”, concludes a hosting contract with its Guests.
Specific conditions do not form part of this GTC, but do not exclude special agreements with travel agents, organizers, and occasionally different terms and conditions corresponding to that business.
Contracting parties
Services provided by the Service Provider are provided by the Guest. If the customer’s order for services is delivered directly to the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest together, if the conditions are met, become Contracting Parties (hereinafter referred to as “the Contracting Parties”).
If the order for services is provided to the Service Provider by the Client by a third party (hereinafter referred to as the “Mediator”), the terms of the cooperation shall be governed by the Agreement between the Service Provider and the Mediator. In this case, the Service Provider is not required to examine whether the third party legally represents the Guest.
III. The way and conditions for using the service

In the case of an oral or written request of the Guest, the Service Provider shall in all cases send a written offer. If no specific order arrives within 48 hours of sending the bid, the Service Provider’s bid is terminated.
The Contract is made solely with the written confirmation of the Guest’s written reservation sent by the Service Provider and thus constitutes a written agreement.
A written reservation, agreement, amendment or verbal confirmation by the Service Provider shall not be considered a contract.
The Agreement on the Use of Accommodation Services is for a specified period of time.
If the Guest definitively leaves the room before the expiration of a specified period of time, the Service Provider is entitled to the full value of the service stipulated in the Contract. The Service Provider is entitled to re-sell the room vacated before the expiration date.
The Service Provider’s prior consent is required for extending the use of the accommodation service by the Guest initiated. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already performed.
The use of the accommodation service is subject to the condition that the Guests certify their identity according to the statutory regulations before the occupation of the room. Nobody can live in the guesthouse without notification.
A written agreement signed by the Parties is required to amend and / or supplement the Contract.
Start and end of accommodation
Rooms are available from 14:00 on the day of arrival, prior arrival upon prior consultation and confirmation.
The Service Provider in the event that the Guest does not appear until 18:00 of the agreed date has the right to withdraw from the contract unless a late arrival date is stipulated.
Rooms must be vacated by the guest on the day of departure no later than 10:00. Depending on the occupancy of the guest house, the Service Provider offers an option for late check-out, subject to HUF 2,000 / room / hour. The intention to extend the stay must be announced by the Guest.
Extension of accommodation
The extension of the stay by the Guest is required by the Service Provider’s prior consent.
If the Guest does not vacate his room at the time of check-in until 10:00 on the day of departure, and the Service Provider has not agreed to extend the stay, the Service Provider is entitled to bill the room price for another day and at the same time terminates the Service Provider’s obligation .
The current list price list of the guesthouse can be found on the guesthouse’s website
The Service Provider may change the advertised prices without prior notice (for example, for other discounts). If the Guest has booked and confirmed by the Service Provider in writing, the Service Provider can no longer change this rate. The Service Provider’s current prices can be found on the guesthouse’s website.
The guest can always be informed about the price of the services before the service is provided at the guesthouse reception.
When announcing the prices, the Service Provider shall indicate the rate of the tax (VAT, IFA) of the prices, which is governed by law. The published prices include the statutory VAT, but do not include the tourist tax that must be paid on the spot. The Service Provider transmits to the Contracting Party overheads due to the modification of the applicable tax law (VAT, IFA)
VII. Offers and discounts

1.The Service Provider reserves the special conditions for the booking of products for specific conditions, group bookings or events.

VIII. resign Terms and conditions of cancellation and modification 1. If canceled or modified up to 18 days before date of arrival, no fee will be charged. If canceled up to 3 days before date of arrival, no fee will be charged. In case of a transfer, if the agreement with the Service Provider does not provide otherwise, the amount of the services ordered will be paid by the Guest must transfer to the hotel’s bank account prior to the date of arrival by crediting the amount in the hotel’s bank account by the day of arrival or by transferring the transfer with the irrevocable statement issued by the account-holder’s financial institution with the payment of the payment. Rejection of the contract, termination of the obligationThe Service Provider is entitled to terminate the Accommodation Agreement with immediate effect so that the provision of services – the Guest will not vacate the room on check-in until 10:00 on the day of departure and until the extension of the stay has been prevented by the Service Provider; – the Guest is subject to abusive, gross behavior, alcohol or drugs by the security, order, the employees of the accommodation, threatening, offensive or other unacceptable behavior; – the Guest is suffering from an infectious disease; – the Contracting Party does not fulfill its pre-payment obligation stipulated in the contract until the specified date; if the contract between the parties is not fulfilled for reasons of force majeure, the contract will be terminated.Explacement guaranteeIf the Service Provider’s guesthouse services the Contract in its own fault (eg overcharge, the Service Provider is obligated to provide the guest accommodation immediately. The Service Provider is obliged to provide the services specified in the contract, at the price confirmed therein, for the period stipulated therein – or until the obstacle has been discontinued – at another, the same or higher category of accommodation /vide.If the Service Provider fulfills these obligations fully, or if the Guest has accepted the alternative accommodation offered to him, Rites claim of a Contracting Party shall not live. XII. Guest RightsTraveling the accommodation with a service contract, the Guest will acquire the right to use the leased premises as well as the normal use of the accommodation facility by habitual and extraordinary conditions for the use of the guest’s premises and the normal service during the opening hours of the guest. you may lodge a complaint about the fulfillment of the services during your stay. During this period, the Service Provider undertakes to handle a complaint that has been verified in writing (or filed by it). Obligations of the GuestOn payment of the agreed payment: Due to the deadline set in the confirmation or at the time of the beginning of the accommodation service contract. Before the installation of electrical equipment for guests, which do not belong to the usual travel needs, the Service Provider’s consent must be requested. Guests staying at the hotel can park their cars in the nearby streets. The garbage is to be disposed of in the guesthouse area or in garbage containers in the rooms. Furniture and furniture can not be moved or moved from the room or the building. The guesthouse and equipment in the guesthouse can only be used by the guest at his / her own risk, subject to compulsory compliance with the posted user’s manuals. According to the law, from January 1, 2012, the guesthouse is a non-smoking facility. Accordingly, smoking is prohibited in the enclosed guest rooms (including guest rooms), in communal areas and in the entire open area belonging to the guest house. Duties for the obligation to comply with the said law were placed by the guest house in the statutory areas. The staff of the guesthouse are entitled to be warned and any other person on the guest’s side is warned to comply with the law or to stop the unlawful conduct. Any person residing on the guest’s side or in the guesthouse is obliged to comply with the law and to comply with any obligation. If any guest or other person residing in the guest house is an offender, the operator is subject to a fine by the competent authority on the basis of the aforementioned law and the operator reserves the right to pass the amount of the fine to the person responsible for the infringement and to demand payment of it. In the case of smoking in the room, the Service Provider is entitled to 10,000 , – Ft extra cleaning fee will be charged against the Guest. In case of a fire please contact the owner Tóth Szilvia, tel: +36302839431, without delay. Guests are obliged to leave the rooms or the common spaces of the guesthouse in the event of fire or other alarms as soon as possible according to the information provided therein.The Guests and Guests of the Shared Housing and Shared Use Equipment and Furnishing Units shall be jointly and severally liable for damage caused to the use of the property responsible for the fireworks and other licensed activities provided by the host guest, the written consent of the guest house and the obtaining of official authorizations by the host guests.The Guest shall ensure that the child under the age of 14 is under the sole supervision of the adult in the guest house of the Service Provider. the damage done to him must be reported immediately to the guest house and must provide all the necessary information to the guesthouse to clarify the circumstances of the damage or possibly a police record / police procedure. The guest expressly acknowledges that in the common areas of the guest house he / she operates a closed camera system for security reasons, whose recordings will be deleted according to the relevant legal regulations. The guest (including guests arriving at the Guest Guest and guests traveling with the Guest) is obliged to use the guesthouse’s building and its immediate surroundings without any unnecessary disturbance to other visitors or visitors. When traveling, the Guest must bring the room keys to the reception desk. Failure to do so or, in case of loss or destruction of the key, the Service Provider is entitled to charge a damages charge for that key, which is payable by the Guest on departure. XIV. Hospital Illness and Death If the Guest is ill and unable to act on his own behalf, the Service Provider offers medical assistance. In case of illness or death of the Guest, the Service Provider is required to pay for the cost of the patient / deceased’s relative, heir, or his account holder; any medical and procedural costs, the value of the services rendered prior to the death, and any damage to the equipment or fittings in case of illness / death. Importation of animalsWe accept pets by prior arrangement, subject to payment. Use of the leash and muzzle in public places is mandatory.XVI. Rights of the Service Provider If the Guest fails to comply with the obligation to pay the fee for the services that he or she has been charged with but not used, the Service Provider shall be liable to the Client’s personal property rights in the guesthouse. paid or otherwise ordered, but not used, the Service Provider shall be liable for the personal belongings of the Guest that he has taken to the guest house in accordance with the Hungarian Civil Code. This pledge shall be governed by the law of the lessor’s pledge. The Service Provider may, until such time as the pledge exists, prevent the transfer of the pledged property. If the object used as a pledge is a motor vehicle owned by a Guest, its retention of a pledge as a pledge is solely for the pledge, in no way limiting the personal freedom of movement of the Guest or those traveling with him. People can leave the guest house without any restriction. XVII. The Obligations of the Service ProviderService of the accommodation and other services ordered according to the contract is subject to the valid regulations and service standards.A Guest’s written complaint and the necessary steps to handle the problem are to be recorded in writing. Within the guest house and on the terraces For the comfort of our guests 22: 00 hours, including interrupted volume TV, listening to music and loud music in the lobby, which the guest’s staff will be responsible for. The Service Provider’s Compensation LiabilityThe Service Provider shall be liable for damages that are lost, damaged or destroyed by the Occupant Guest in the event that the Guest is placed in the place designated by the Service Provider or ordinarily assigned or placed in his / her room or transferred to the Service Provider who may have been entitled to receive his / her work. The Service Provider shall not be liable damages caused by an unavoidable cause outside the scope of the Service Provider’s Employees and Customers or caused by the Guest itself.The Service Provider may designate places in the Complex where Clients can not enter. The Service Provider assumes no liability for damage, damage or damage to such places. For Service, Securities and Cash, the Service Provider is only liable if the item has been specifically forbidden for retention or has been expressly refused acceptance of the preservation or the damage has occurred for a reason for which it is responsible under the general rules. In this case, the proof shall be borne by the Client. The Service Provider shall not be liable for damages resulting from improper use. The Guest shall immediately report the damage suffered by him to the guest house and provide all necessary information to the guesthouse to clarify the circumstances of the damage, the amount of the compensation is fifty times the amount of the daily room price (except for valuables, securities and cash), unless the damage is less than this. ConfidentialityThe Service Provider is obliged to act in accordance with the rules of the law on the protection of personal data and the publicity of data of public interest in the fulfillment of its obligations under the Treaty.Vis majorAzon ok or circumstance (eg war, fire, flood, weather incident, current shortage, strike) the party has no vis major, any party waives its obligations under the Treaty until such reason or circumstance exists.XXI. The place of performance and the law applicable to the parties, the court of law, the handling of complaintsThe place of performance is the place where the guest house is located. All disputes arising out of the accommodation contract will be assigned to the Service Provider by a substantive and locally competent court: Tapolca District Court : 8300 Tapolca, Köztársaság tér 4. Postal address: 8301 Tapolca, Pf. 140. Central phone number: +36 87 412 411Email: birosag_tapolca@tapolca.birosag.huThe legal relationship between the Service Provider and the Guest is governed by the provisions of Hungarian law.The Malom- Lake Guest House is most important for its guests to be always satisfied with the guesthouse’s services. Therefore, their complaints must be examined in an impartial and complete manner through an equal procedure, which can provide important information to them. Following the complaint investigation, the Lake Malom Lake undertakes to provide a response detailing the outcome of the full investigation of the complaint and the measures proposed to resolve the complaint. Written complaints will be made by the Lake Malom Lake within 30 days of the statutory deadline Answering the oral complaints, the Malom Lake Guest House will immediately resolve it and, if it is not possible, will record a verbal complaint. If possible, the minutes will be finalized with the consent of the complainant and will be sent to the complainant by a copy. If the latter is not possible, the minutes will be sent at the latest at the same time as the answer to the oral complaint – at the latest on the 30th day following the receipt of the complaint. Malom Lake Guesthouse records all complaints, paying particular attention to the protection of personal data. The personal data requested is for the sole purpose of the identification and may not serve as a purpose for the collection of data. The data of the customer submitting the complaint is contained in Act CXII of 2011 on Information Freedom of Information and Freedom of Information. in accordance with the provisions of the Act. Lake Malom Lake Guesthouse. the relevant decision of the complaint shall be forwarded to the complainant in writing, in writing and in writing. If the document of substantive decision refers to a legal act, it shall also state the substantive provision in addition to the statutory provision. The refusal of the complaint or the complaint In the case of a 30-day statutory deadline for response, the Guest may turn to the following bodies or authorities: A customer who is a consumer may initiate the procedure by contacting the Conciliation Body of the consumer’s place of residence or the place where the service provider is subject. The list of county organizations is available here.XXII. DisclaimerThe request for a site assumes on the part of the Customer the knowledge of the technical and technical limits of the Internet and the associated error required. Failure to deliver a confirmation email may be caused by an incorrect e-mail address or a potential saturation of the mailbox hosting. You must have cookies enabled to access the service. If you do not want to enable cookies, you can disable it in your browser settings. However, in the case of “Cookies”, some elements of the service may only be used in part or not at all. / A cookie is a file that the server sends to the user’s browser and is stored by the user’s computer. Personal data will not be stored in the cookie. / The Service Provider is not responsible for any damages caused by connection to Buyer is responsible for assessing how you can protect your computer’s data against possible intruders and phishing. The Service Provider is not responsible for damages due to vis major. Vis majors should consider in particular mistakes in the internet network that prevent the unhindered operation of and the request for a web site, as well as the loss of data sent and received on the Internet in connection with the malfunction. Legal NoticeThank you to note that the data, documents, information, pictures, graphics, writings and graphics displayed on our website and the design of the website on your screen are covered by the LXXVI. and by the law of the Law on the Civil Code of 2013. With the acceptance of the offer, the Guest accepts the terms and conditions of the contract. Dated: Tapolca, on the 1st day of the year 2017, Thank you for honoring us.